At WEDSY, we are committed to providing the best possible service and ensuring our clients are completely satisfied. In the event that you are not fully satisfied with our services, this Refund Policy outlines the conditions under which refunds may be considered.
1. General Refund Policy
Refunds will only be provided if a service or product does not meet the agreed-upon standards or if the terms of the service contract have been violated by WEDSY. All refund requests must be submitted within 15 days from the service delivery date.
2. Refund Process
- Request Initiation: To initiate a refund request, please reach out to our customer service team via [contact@wedsy.in] with a detailed explanation of the issue, including the service or product in question.
- Evaluation: Upon receiving your request, we will review the circumstances and evaluate whether a refund is applicable based on our service agreement and the nature of the dissatisfaction. This may involve a discussion with the client to understand the specific concerns.
- Refund Eligibility: Refunds may be issued for services that did not meet the agreed-upon expectations, as assessed by our team. Refunds for services will be processed only after a thorough evaluation and mutual agreement on the specific issues that led to the dissatisfaction.
- Notification of Refund Approval: If your refund is approved, we will notify you of the amount eligible for refund and the method of processing. Refunds are typically processed within 15 business days after approval.
3. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
- Change of Mind: Refunds will not be provided for change of mind, cancellations made after the agreed-upon deadlines, or dissatisfaction with personal preferences (e.g., decor style, color choices).
- Late Notification: Any requests submitted after the 15-day period following the service date are not eligible for refunds.
- Third-Party Services: Services booked or provided through third-party vendors (such as venues, catering, etc.) are subject to their own policies and are not refundable by WEDSY unless specifically agreed upon in writing.
- Event Date Changes: In the event of a change to the scheduled event date, WEDSY will make reasonable efforts to accommodate the new date; however, last-minute changes may affect service quality and are not grounds for a refund.
4. Cancellation Policy
- If you decide to cancel any service, please notify us at least 45 days prior to the event date to avoid any cancellation fees. WEDSY will not process a refund if the cancellation request is made after this period.
- If the event is canceled due to unforeseen circumstances (such as government restrictions, natural disasters, etc.), we will work with you to offer a rescheduled date or other suitable solutions. Refunds for such cancellations will be evaluated on a case-by-case basis.
5. Refund Method
Approved refunds will be processed back to the original payment method used for the transaction. In cases where this is not possible (e.g., bank account closures or payment method changes), we will arrange an alternative method of refund in consultation with the client.
6. Special Considerations
- Venue Bookings: For any venue booking made through WEDSY, we will adhere to the venue’s terms and conditions. Any refunds or cancellations regarding venue bookings will be handled in accordance with the venue’s policies.
- Custom Orders and Personalized Services: Services involving custom decor, personalized packages, or bespoke services may be subject to non-refundable charges due to the nature of the work involved.
7. Customer Support
We understand that your experience with us matters. If you have any concerns regarding your service or would like to discuss a potential refund, please contact our customer service team at [contact@wedsy.in]. We are committed to resolving issues in a fair and timely manner.
8. Changes to this Refund Policy
WEDSY reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Please review the policy periodically to stay informed about any updates.
